@incollection{Okabe18,
author = {Noriko Okabe},
title = {Emotional Labor in the Airlines: Relation between Psychological Contract Violation, Job Satisfaction, and Empathy},
booktitle = {Empathy Study},
publisher = {IntechOpen},
address = {Rijeka},
year = {2018},
editor = {Makiko Kondo and Bala Nikku},
chapter = {3},
doi = {10.5772/intechopen.82274},
url = {https://doi.org/10.5772/intechopen.82274}
}