@incollection{Verma18,
author = {Deepak Verma and Anshu Banwari and Neerja Pande},
title = {Online Dispute Resolution},
booktitle = {Digital Communication Management},
publisher = {IntechOpen},
address = {Rijeka},
year = {2018},
editor = {Beatriz Peña-Acuña},
chapter = {9},
doi = {10.5772/intechopen.76032},
url = {https://doi.org/10.5772/intechopen.76032}
}