@incollection{Astuti18,
author = {Herni Justiana Astuti},
title = {Balancing Operational Services in Healthcare: An Indonesian Perspective},
booktitle = {Contemporary Issues and Research in Operations Management},
publisher = {IntechOpen},
address = {Rijeka},
year = {2018},
editor = {Gary P. Moynihan},
chapter = {5},
doi = {10.5772/intechopen.76425},
url = {https://doi.org/10.5772/intechopen.76425}
}