@incollection{Matorera18,
author = {Douglas Matorera},
title = {Quality Management Systems in Education},
booktitle = {Quality Management Systems},
publisher = {IntechOpen},
address = {Rijeka},
year = {2018},
editor = {Leo D. Kounis},
chapter = {2},
doi = {10.5772/intechopen.71431},
url = {https://doi.org/10.5772/intechopen.71431}
}