@incollection{Sideras17,
author = {James D. Sideras},
title = {TQM Is Alive but Not as We Know It: The Use of a Novel TQM Model in a Private Healthcare Company},
booktitle = {Quality Management Systems},
publisher = {IntechOpen},
address = {Rijeka},
year = {2017},
editor = {Leo D. Kounis},
chapter = {4},
doi = {10.5772/intechopen.70754},
url = {https://doi.org/10.5772/intechopen.70754}
}