@incollection{Niininen13,
author = {Outi Niininen},
title = {Five Star Crisis Management — Examples of Best Practice from the Hotel Industry},
booktitle = {Approaches to Disaster Management},
publisher = {IntechOpen},
address = {Rijeka},
year = {2013},
editor = {John Tiefenbacher},
chapter = {7},
doi = {10.5772/55209},
url = {https://doi.org/10.5772/55209}
}