@incollection{Oakland12,
author = {Graham Cartwright and John Oakland},
title = {Lean Six Sigma - Making It 'Business as Usual'"},
booktitle = {Total Quality Management and Six Sigma},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Tauseef Aized},
chapter = {11},
doi = {10.5772/46107},
url = {https://doi.org/10.5772/46107}
}