@incollection{Tan12,
author = {Ayon Chakraborty and Kay Chuan Tan},
title = {Qualitative and Quantitative Analysis of Six Sigma in Service Organizations},
booktitle = {Total Quality Management and Six Sigma},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Tauseef Aized},
chapter = {10},
doi = {10.5772/46104},
url = {https://doi.org/10.5772/46104}
}