@incollection{Heinonen12,
author = {Jarmo Heinonen and Mika Raassina and Nick Moss},
title = {Processes Management Guaranteeing Life-Cycle Quality of the Maintenance Service Agreement - A Study Regarding Outsourced Maintenance Services},
booktitle = {Business Dynamics in the 21st Century},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Chee-Heong Quah and Ong Lin Dar},
chapter = {4},
doi = {10.5772/38590},
url = {https://doi.org/10.5772/38590}
}