@incollection{Grijalvo12,
author = {Mercedes Grijalvo},
title = {Implementation of Quality Systems in Sociotechnical Systems},
booktitle = {Quality Management and Practices},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Kim-Soon Ng},
chapter = {12},
doi = {10.5772/38377},
url = {https://doi.org/10.5772/38377}
}