@incollection{Callejo12,
author = {Miguel Blanco Callejo},
title = {Using Total Quality Management Model to Face the Economic Crisis: The Case of Mercadona},
booktitle = {Quality Management and Practices},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Kim-Soon Ng},
chapter = {11},
doi = {10.5772/38755},
url = {https://doi.org/10.5772/38755}
}