@incollection{Li12,
author = {Jui-Min Li},
title = {The Case Studies of Using HR Practices for Improving SQ from Various Service Typologies},
booktitle = {Quality Management and Practices},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Kim-Soon Ng},
chapter = {8},
doi = {10.5772/37937},
url = {https://doi.org/10.5772/37937}
}