@incollection{Urban12, author = {Wieslaw Urban}, title = {Organizational Service Orientation as a Quality Predicator in Services}, booktitle = {Quality Management and Practices}, publisher = {IntechOpen}, address = {Rijeka}, year = {2012}, editor = {Kim-Soon Ng}, chapter = {7}, doi = {10.5772/37500}, url = {https://doi.org/10.5772/37500} }