@incollection{Chakherlouy12,
author = {Soleyman Iranzadeh and Farzam Chakherlouy},
title = {Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study)},
booktitle = {Quality Management and Practices},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Kim-Soon Ng},
chapter = {6},
doi = {10.5772/38641},
url = {https://doi.org/10.5772/38641}
}