@incollection{Kim-Soon12,
author = {Ng Kim-Soon},
title = {Quality Management System and Practices},
booktitle = {Quality Management and Practices},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Kim-Soon Ng},
chapter = {1},
doi = {10.5772/36671},
url = {https://doi.org/10.5772/36671}
}