@incollection{Wang12,
author = {Shiow-Luan Wang},
title = {Development of a Service Framework for Library Users from Customer Relationship Management Perspective},
booktitle = {Advances in Customer Relationship Management},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Daniel Catalan-Matamoros},
chapter = {6},
doi = {10.5772/32248},
url = {https://doi.org/10.5772/32248}
}