@incollection{Pilav-Velić12,
author = {Aida Habul and Amila Pilav-Velić},
title = {Customer Relationship Management and Business Intelligence},
booktitle = {Advances in Customer Relationship Management},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Daniel Catalan-Matamoros},
chapter = {2},
doi = {10.5772/30551},
url = {https://doi.org/10.5772/30551}
}