@incollection{Gairín12,
author = {Joaquín Gairín and David Rodríguez-Gómez and Carme Armengol},
title = {Agents and Processes in Knowledge Creation and Management in Educational Organisations},
booktitle = {New Research on Knowledge Management Models and Methods},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Huei-Tse Hou},
chapter = {15},
doi = {10.5772/32998},
url = {https://doi.org/10.5772/32998}
}