@incollection{Balding12,
author = {Cathy Balding},
title = {Five Essential Skills for 21st Century Quality Professionals in Health and Human Service Organisations},
booktitle = {Quality Assurance and Management},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Mehmet Savsar},
chapter = {1},
doi = {10.5772/33204},
url = {https://doi.org/10.5772/33204}
}