@incollection{Wells12,
author = {Yair Holtzman and Laura Wells},
title = {Harnessing Efficiency and Building Effectiveness in the Tax Department},
booktitle = {Advanced Topics in Applied Operations Management},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Yair Holtzman},
chapter = {6},
doi = {10.5772/39222},
url = {https://doi.org/10.5772/39222}
}