@incollection{Kosaka12,
author = {Michitaka Kosaka},
title = {A Service Value Creation Model and the Role of Ethnography},
booktitle = {An Ethnography of Global Landscapes and Corridors},
publisher = {IntechOpen},
address = {Rijeka},
year = {2012},
editor = {Loshini Naidoo},
chapter = {7},
doi = {10.5772/34178},
url = {https://doi.org/10.5772/34178}
}