@incollection{Frens11,
author = {Caroline Hummels and Joep Frens},
title = {Designing Disruptive Innovative Systems, Products and Services: RTD Process},
booktitle = {Industrial Design},
publisher = {IntechOpen},
address = {Rijeka},
year = {2011},
editor = {Denis A. Coelho},
chapter = {8},
doi = {10.5772/22580},
url = {https://doi.org/10.5772/22580}
}