@incollection{Jeske11,
author = {Daniel R. Jeske and Terrance P. Callanan and Li Guo},
title = {Identification of Key Drivers of Net Promoter Score Using a Statistical Classification Model},
booktitle = {Efficient Decision Support Systems},
publisher = {IntechOpen},
address = {Rijeka},
year = {2011},
editor = {Chiang Jao},
chapter = {8},
doi = {10.5772/16954},
url = {https://doi.org/10.5772/16954}
}