@incollection{Lee11,
author = {Chuo-Hsuan Lee and Edward J. Lusk and Michael Halperin},
title = {A Lean Balanced Scorecard Using the Delphi Process: Enhancements for Decision Making},
booktitle = {Efficient Decision Support Systems},
publisher = {IntechOpen},
address = {Rijeka},
year = {2011},
editor = {Chiang Jao},
chapter = {9},
doi = {10.5772/17208},
url = {https://doi.org/10.5772/17208}
}