@incollection{Huang11,
author = {Cho-Pu Lin and Yann-Haur Huang},
title = {Application of Decision Support System in Improving Customer Loyalty: From the Banking Perspectives},
booktitle = {Efficient Decision Support Systems},
publisher = {IntechOpen},
address = {Rijeka},
year = {2011},
editor = {Chiang Jao},
chapter = {1},
doi = {10.5772/16269},
url = {https://doi.org/10.5772/16269}
}