@incollection{Radhakrishnan11,
author = {Rajesh Radhakrishnan},
title = {Applying Six Sigma Concepts, Techniquesand Method for Service Management: Business and IT Service Management (BSM & ITSM)},
booktitle = {Six Sigma},
publisher = {IntechOpen},
address = {Rijeka},
year = {2011},
editor = {Abdurrahman Coskun},
chapter = {6},
doi = {10.5772/17222},
url = {https://doi.org/10.5772/17222}
}