@incollection{Zavala11,
author = {Andrea Zavala and Rafael Moure-Eraso and Nora Munguía and Luis Velázquez},
title = {A Sustainable Services System in the Automotive Refinishing Industry},
booktitle = {New Trends and Developments in Automotive Industry},
publisher = {IntechOpen},
address = {Rijeka},
year = {2011},
editor = {Marcello Chiaberge},
chapter = {6},
doi = {10.5772/13608},
url = {https://doi.org/10.5772/13608}
}