@incollection{Passiante11, author = {Nouha Taifi and Giuseppina Passiante}, title = {The Concurrent Role of Professional Training and Operations Management: Evidences from the after-Sales Services Information Systems Architecture in the Automotive Sector}, booktitle = {New Trends and Developments in Automotive Industry}, publisher = {IntechOpen}, address = {Rijeka}, year = {2011}, editor = {Marcello Chiaberge}, chapter = {4}, doi = {10.5772/13896}, url = {https://doi.org/10.5772/13896} }