Operation Management

2 Open Access Books

66 Authors and Editors

66 Web of Science Citations

87 Dimensions Citations

Most cited chapters in this category

Chapter titleDownloads
1. Improving Quality Assurance in Automation Systems Development Projects

By Dietmar Winkler and Stefan Biffl

Part of book: Quality Assurance and Management

2761
2. Implementing Quality Management Systems in Higher Education Institutions

By Maria J. Rosa, Cláudia S. Sarrico and Alberto Amaral

Part of book: Quality Assurance and Management

9222
3. Some Applicable Methods to Analyze and Optimize System Processes in Quality Management

By Andrey Kostogryzov, George Nistratov and Andrey Nistratov

Part of book: Total Quality Management and Six Sigma

2713

Most downloaded chapters in this category in last 30 days

Chapter title
1. Project Costs and Risks Estimation Regarding Quality Management System Implementation

By Adela-Eliza Dumitrascu and Anisor Nedelcu

Part of book: Total Quality Management and Six Sigma

2. Qualitative and Quantitative Analysis of Six Sigma in Service Organizations

By Ayon Chakraborty and Kay Chuan Tan

Part of book: Total Quality Management and Six Sigma

3. Implementing Quality Management Systems in Higher Education Institutions

By Maria J. Rosa, Cláudia S. Sarrico and Alberto Amaral

Part of book: Quality Assurance and Management

4. Integrated Higher Education Management: Summary of Management Approaches

By Juha Kettunen

Part of book: Quality Assurance and Management

5. Improving Quality Assurance in Automation Systems Development Projects

By Dietmar Winkler and Stefan Biffl

Part of book: Quality Assurance and Management

6. Improving 'Improvement' by Refocusing Learning: Experiences from an -Initially- Unsuccessful Six Sigma Project in Healthcare

By Svante Lifvergren and Bo Bergman

Part of book: Total Quality Management and Six Sigma

7. Critical Success Factors for Quality Assurance in Healthcare Organizations

By Víctor Reyes-Alcázar, Antonio Torres-Olivera, Diego Núñez-García and Antonio Almuedo-Paz

Part of book: Quality Assurance and Management

8. Artificial Intelligence Tools and Case Base Reasoning Approach for Improvement Business Process Performance

By Aleksandar Vujovic, Zdravko Krivokapic and Jelena Jovanovic

Part of book: Total Quality Management and Six Sigma

9. The Integration of TQM and Six-Sigma

By Ching-Chow Yang

Part of book: Total Quality Management and Six Sigma

10. Challenges for Quality Management in Higher Education - Investigating Institutional Leadership, Culture and Performance

By P. Trivellas, P. Ipsilantis, I. Papadopoulos and D. Kantas

Part of book: Quality Assurance and Management