Open access

Organizational Service Orientation as a Quality Predicator in Services

Written By

Wieslaw Urban

Submitted: 03 June 2011 Published: 27 April 2012

DOI: 10.5772/37500

From the Edited Volume

Quality Management and Practices

Edited by Kim-Soon Ng

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Written By

Wieslaw Urban

Submitted: 03 June 2011 Published: 27 April 2012