Open access peer-reviewed chapter

Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study)

By Soleyman Iranzadeh and Farzam Chakherlouy

Submitted: June 26th 2011Reviewed: February 22nd 2012Published: April 27th 2012

DOI: 10.5772/38641

Downloaded: 5623

© 2012 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution 3.0 License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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Soleyman Iranzadeh and Farzam Chakherlouy (April 27th 2012). Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study), Quality Management and Practices Kim-Soon Ng, IntechOpen, DOI: 10.5772/38641. Available from:

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