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Business, Management and Economics » "Quality Management and Practices", book edited by Kim-Soon Ng, ISBN 978-953-51-0550-3, Published: April 27, 2012 under CC BY 3.0 license. © The Author(s).

Chapter 6

Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study)

By Soleyman Iranzadeh and Farzam Chakherlouy
DOI: 10.5772/38641