Open access peer-reviewed chapter

Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study)

By Soleyman Iranzadeh and Farzam Chakherlouy

Submitted: June 26th 2011Reviewed: February 22nd 2012Published: April 27th 2012

DOI: 10.5772/38641

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Soleyman Iranzadeh and Farzam Chakherlouy (April 27th 2012). Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study), Quality Management and Practices, Kim-Soon Ng, IntechOpen, DOI: 10.5772/38641. Available from:

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