Open access peer-reviewed Edited Volume

Quality Management and Practices

Edited by Kim-Soon Ng

Tun Hussein Onn University of Malaysia, Malaysia

This book is comprised of a collection of reviews and research works from international professionals from various parts of the world. A practical approach to quality management provides the reader with the understanding of basic to total quality practices in organizations, reflecting a systematic coverage of topics. Its main focus is on quality management practices in organization and dealing with specific total quality practices to quality management systems. It is intended for use as a reference at the universities, colleges, corporate organizations, and for individuals who want to know more about total quality practices. The works in this book will be a helpful and useful guide to practitioners seeking to understand and use the appropriate approaches to implement total quality.

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Quality Management and PracticesEdited by Kim-Soon Ng

Published: April 27th 2012

DOI: 10.5772/2346

ISBN: 978-953-51-0550-3

eBook (PDF) ISBN: 978-953-51-5124-1

Copyright year: 2012

Books open for chapter submissions

45589 Total Chapter Downloads

9 Crossref Citations

19 Web of Science Citations

22 Dimensions Citations


Open access peer-reviewed

1. Quality Management System and Practices

By Ng Kim-Soon


Open access peer-reviewed

2. The Strategic Approach of Total Quality and Their Effects on the Public Organization

By Luminita Gabriela Popescu


Open access peer-reviewed

3. The Criticality of Quality Management in Building Corporate Resilience

By Simmy Marwa


Open access peer-reviewed

4. Quality Assurance for the POCT Systems

By Luděk Šprongl


Open access peer-reviewed

5. Quality Management and Medical Education in Saudi Arabia

By Ali M. Al-Shehri


Open access peer-reviewed

6. Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study)

By Soleyman Iranzadeh and Farzam Chakherlouy


Open access peer-reviewed

7. Organizational Service Orientation as a Quality Predicator in Services

By Wieslaw Urban


Open access peer-reviewed

8. The Case Studies of Using HR Practices for Improving SQ from Various Service Typologies

By Jui-Min Li


Open access peer-reviewed

9. Chinese Tourists' Satisfaction with International Shopping Centers: A Case Study of the Taipei 101 Building Shopping Mall

By Shu-Mei Wang


Open access peer-reviewed

10. Control Systems for Quality Management

By Zulnaidi Yaacob


Open access peer-reviewed

11. Using Total Quality Management Model to Face the Economic Crisis: The Case of Mercadona

By Miguel Blanco Callejo


Open access peer-reviewed

12. Implementation of Quality Systems in Sociotechnical Systems

By Mercedes Grijalvo


Open access peer-reviewed

13. The Relationship Between ISO 17025 Quality Management System Accreditation and Laboratory Performance

By Esin Sadikoglu and Talha Temur


Open access peer-reviewed

14. The Role of Person-Organization Fit in TQM: Influence of Values and Value Congruence on TQM Orientation

By Alper Ertürk


Edited Volume and chapters are indexed in

  • Worldcat
  • OpenAIRE
  • Google Scholar
  • AZ ebsco
  • Base
  • CNKI

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