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Engineering » Vehicle Engineering » "New Trends and Developments in Automotive Industry", book edited by Marcello Chiaberge, ISBN 978-953-307-999-8, Published: January 8, 2011 under CC BY-NC-SA 3.0 license. © The Author(s).

Chapter 4

The Concurrent Role of Professional Training and Operations Management: Evidences from the after-Sales Services Information Systems Architecture in the Automotive Sector

By Nouha Taifi and Giuseppina Passiante
DOI: 10.5772/13896