Open access peer-reviewed Edited Volume

Customer Relationship Management and IT

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Academic Editor

Danil Dintsis
Danil Dintsis

Specialist CCT

Published03 June 2020

Doi10.5772/intechopen.77542

ISBN978-1-83880-320-9

Print ISBN978-1-83880-319-3

eBook (PDF) ISBN978-1-83880-912-6

Copyright year2020

Number of pages102

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Table of Contents

Open access  chapters

1,161
1
4. Qualitative Analysis of Different CRM Evaluation Models

By Christoph Weiss, Johannes Keckeis and Manfred Kofler

809
5. Values and e-Consumer Behavior

By Joan Morales Alcúdia and Marina Romeo Delgado

1,017
1
826
1

IMPACT OF THIS BOOK AND ITS CHAPTERS

5,607 Total Chapter Downloads

3 Crossref Citations

5 Dimensions Citations

1 Altmetric Score

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