Open access

Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study)

Written By

Soleyman Iranzadeh and Farzam Chakherlouy

Submitted: 26 June 2011 Published: 27 April 2012

DOI: 10.5772/38641

From the Edited Volume

Quality Management and Practices

Edited by Kim-Soon Ng

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Written By

Soleyman Iranzadeh and Farzam Chakherlouy

Submitted: 26 June 2011 Published: 27 April 2012