Open access

Development of a Service Framework for Library Users from Customer Relationship Management Perspective

Written By

Shiow-Luan Wang

Submitted: 08 April 2011 Published: 11 April 2012

DOI: 10.5772/32248

From the Edited Volume

Advances in Customer Relationship Management

Edited by Daniel Catalan-Matamoros

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Written By

Shiow-Luan Wang

Submitted: 08 April 2011 Published: 11 April 2012